BY MARION MUTHOKA
At NRS DT SACCO, our members are at the heart of everything we do and this year’s Customer Service Week was a vibrant reminder of that. With the Customer Service Week slogan being Mission; Possible and over 12,000+ members and growing, we took the time to celebrate, connect, and appreciate the people who make NRS DT SACCO a strong, reliable financial partner: you, our members.
A Week Full of Colour, Energy & Member Appreciation
From Monday to Thursday, each day brought something special:
- Monday kicked off with an air of professionalism, our staff dressed in official attire, ready to serve with excellence.
- On Tuesday, we took a trip down memory lane with a fun school outfit theme, reminding us of the roots of service and learning.
- Wednesday saw a proud display of unity with staff donning NRS-branded shirts, showcasing the spirit of our SACCO.
- Thursday was a celebration of culture and colour in beautiful African wear, wrapping up the week with warmth and heritage.
- Though Friday was a public holiday, the energy and joy from the week lingered across our branches.
Each of our branches was beautifully decorated in our brand colours, bringing a festive and welcoming environment for members. We also sweetened the experience, literally with candies and sweets for both staff and members, adding a little extra joy to every interaction. We also recognized Kikuyu Branch Manager Monica Kimisoi and our customer service executive Praise Shiro as the best performing members of staff.
Member-Focused Offers & Celebrations
In the true spirit of customer appreciation, we introduced a special Customer Service Week offer:
Registration for new members was only Ksh. 500, down from the usual Ksh. 1,000 making it easier for more people to join our financial family.
We also wrapped up the week with a delightful cake-cutting ceremony on Thursday, shared between our staff and cherished members, a sweet close to a meaningful celebration.
Supporting Business Dreams with the FOSA Bizna Loan
While we were celebrating our members, we also took the chance to highlight one of our most powerful tools to support business growth the FOSA Bizna Loan.
This product is specifically designed to empower business people with quick, flexible, and affordable access to credit. Here’s why it stands out:
- Access up to Ksh 500,000, unsecured
- No collateral needed
- Low interest rates to keep your repayments manageable
- Flexible repayment period tailored to your business cash flow
- Fast approval and processing, so you don’t lose a business opportunity
- 24/7 access to funds via our mobile app and *USSD code 882#
- Ideal for business expansion, stock boost, or operational needs
With the FOSA Bizna Loan, you’re not just getting a loan, you’re getting a partner in your business journey.
Growing Together, Serving Better
Our Customer Service Week wasn’t just about celebration, it was about recommitting to our promise of excellence, trust, and member-focused service. At NRS DT SACCO, we’re here to grow with you, whether you’re starting a business, expanding one, or planning for your future.
Thank you to all our members who make us who we are. If you haven’t already, join us today and experience the NRS difference and if you’re a businessperson looking to level up, ask us about the FOSA Bizna Loan.
#CustomerServiceWeek2025 #NRSDTSacco #FOSABiznaLoan #TogetherWeGrow #ServingWithASmile
